Contact Details
Updating Contact Details
You can update contact details at any stage after creation. You can add a company, attach important documentation, update their personal details, and much more.
1. Click Contacts, located in the left pane of your Thread page.
2. Select the contact you want to edit and click Edit in the top grey pane, or double click on the contact.
You can search for contacts in the search bar, and you can narrow your search by using the drop-down boxes.
3. A pop-up window will appear for you to update your contacts details.
4. When finished, click Save.
Answering Contact Questions
Answering questions about your contacts enables you to better manage your file and contact information. You can add custom questions in the Admin Settings tab such as ‘Do we have medical records?’, which you can then answer for specific contacts on Thread.
1. Click Contacts, located in the left pane of your Thread page.
2. Search for the contact you wish to answer questions for and double click their username.
3. The Edit Contact window will pop up. Go to the Questions tab and answer the questions provided.
4. Once finished, click Save.
Adding Contact Relationships
With Thread, you can link contacts together based on their relationship to each other. For example, if you have the contact details of an employee and a manager, or if a client came to you through the referral of another contact, you could add these relationships in contact details.
1. Click Contacts, located in the left pane of your Thread page.
2. Search for the contact you want to add a relationship to by using the search bar or the drop-down boxes and double-click their name.
3. The Edit Contact window will pop up. Click the Relationships tab.
4. Click Add in the grey panel.
5. Another window will appear for you to search for the contact you wish to add a relationship with. Select the contact and click Next.
6. Choose the relationship you wish to create using the options provided. Click OK to save.
Note: You can create new relationship types in the Admin Settings section of Thread.
Related Articles
Questions and AML Documents - Admin
The Questions Tab, within client details in Thread, facilitates the capturing of Proof of Identity images and documentation to meet AML requirements. Adding a New Question To add a new Question for clients, the question must first be added in Admin ...Viewing Contact Audit Logs
Audit logs within a contact allow you to keep track of any changes made to that specific contact details. To view any contact audit logs, open the edit contact window and then scroll to the right to click on Audit Logs tab. You will be viewing all ...Contact Documents
You may need to add documents, such as a passport, medical records, or a driver’s license to a contact on Thread. This can be done at any stage through the Contacts tab. Uploading Contact Documents 1. Click Contacts, located in the left pane of your ...Create a Thread Contact using Outlook add-in
You can easily create Thread contacts using the Thread for Email Outlook add-in. Open an email you received from the contact you wish to add to Thread. Click +Add next to this contact in the add-in. Enter any relevant details and click Add Contact at ...Relationships - Admin
With Thread, you can link contacts based on their relationship to each other, for example, family members, colleagues, or referrals. To add relationships to contacts, the relationships must first be created in Admin Settings. Make sure to create ...