Questions and AML Documents - Admin
Adding a New Question
To add a new Question for clients, the question must first be added in Admin Settings.
1. Click Admin Settings on the left pane.
2. Click the General tab.
3. In the left menu, click Questions.
- 4. To add a new Question, click Add in the top pane.
5. A pop-up window will appear. Enter the Question in the Questions field and if a document upload will be required, toggle AML Question to Yes.
If the question will not require a document upload, leave AML Question toggled to No
6. Click Save.
Deleting a Question
If you need to remove any Questions from Thread you can do this easily.
1. Click Admin Settings on the left pane.
2. Click the General tab.
3. In the left menu, click Questions.
4. Select the Question you wish to remove click Delete in the top pane.
5. A confirmation window will appear. Click OK.
Adding Proof of Identify documents to Contacts
1. Click Contacts, located on the left pane.
2. Search for the contact you want to add a document for and double click their name.
3. The Edit Contact window will appear. Go to the Questions tab.
4. Toggle the relevant Question to Yes and the option will appear to Drop an image or Office file or click the box to upload the document.
Note: The file(s) must be less than 300MB.
5. Click Upload.
6. Once uploaded, you can click the Pencil icon to the right and add comments in the Comments box if required.
7. Click Save.
Thread can automatically generate reports listing all Yes/No answers to Questions so that you can follow up with clients who have not yet submitted the required proof of identity documents.
Viewing and Exporting Question Results
1. Click Reports on the left side pane of Thread.
2. Click General Reports from the drop-down menu.
3. On the General Reports page, scroll down to Client Reports, and click to open the drop-down list.
4. Select Contact Question Results.
5. A pop-up window will appear on the right side of the page. Select Yes or No from the drop-down menu
6. Click Preview in the top grey pane.
7. The Contact Question Results report will automatically generate. Click the buttons shown to export the report to a PDF or Excel document. You can also print directly from Thread by clicking the printer icon shown.
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