Clearing Cache on Desktop Outlook Add in
1. Close Outlook app first.
2. From the PC, Click on Search then type or select Run.
3. Enter this in the box %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ then click OK.
4. A pop up will show up, look for the webview2 folder and delete this completely.
5. Open Outlook app and version should now show as 3.0.0.168
6. Try linking emails again using the add in and should now show in matters.
If you are using Web Outlook and has the same issue, you can also clear your browser cache. Please see steps: Clearing Cache in Browsers
Related Articles
Clearing Cache in Browsers
You may need to clear your browsers cache if you are experiencing 502 or 404 errors, if malware has corrupted your cache, or to free up space on your hard drive, amongst other reasons. Clearing Cache in Microsoft Edge To clear cache in Microsoft ...Uninstalling Desktop Outlook Add-in
Do you need to uninstall your Thread Outlook add-in because of an upgraded version, or for other related reasons? Follow the instructions below to successfully uninstall the add-in. Older Windows devices 1. Click on the Windows Icon on your taskbar ...How to open Thread for Email add-in?
Desktop Outlook Select any email in Outlook and then click on Thread for Email add-in at the top right corner in your Outlook toolbar. The add-in will open on the right side, click Sign in to login with your Microsoft account. If you want to keep the ...Deploying the new Outlook Office Add-in - IT providers
To deploy Office Add-in you must have Global Administrator Role Permissions or equivalent. Step 1. Login Login to the Office 365 Admin Centre - https://admin.microsoft.com/ Step 2. Admin Page Click on the Settings Option in the Left Menu Step 3. Apps ...Installing Thread Add-ins
Thread offers two add-ins for users: Word Template Designer and Outlook add-in. With the Template Designer, users can create templates and pull client information from Thread, creating client forms and letters with ease. Our Outlook add-in allows ...