Scan via email - for IT providers

The easiest way to sync the scanner with Thread is to set up scanning by email. The scanner device needs to be set up to send scans by email to Thread dedicated email address. This email address can be found in either one of the options below:

Option 1. 

Log in to the Microsoft 365 Admin center portal https://admin.microsoft.com using your client Global Administrator account.

Open the list of users, where you will see an email address starting with thread@ and has an “Exchange Online Plan 1” license.

Enter this email address in the scanner settings on the scanner device to enable the send via email setting.

To test this functionality, scan a document and ask the user to check if they received this document in the Unassigned Emails page in Thread.

Option 2.

If you do not see a thread@ user in the list of users, please go to Exchange under the Admin section and open the Mail flow -> Rules 

  

Click the Thread Mail Flow rule to view details. Check the email address showing under Do the following

Enter this email address in the scanner settings on the scanner device to enable the send via email setting.

To test this functionality, scan a document and ask the user to check if they received this document in the Unassigned Emails page in Thread.

Once the scanning by email is set up on the scanner, Thread admin user needs to follow the steps here to enable the scans to show on the Scanned Items page in Thread.

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