Sharing File Summary Information with External Users

Sharing File Summary Information with External Users

Thread allows you to share a file’s summary information and documents with users outside of your organisation. The external user will receive an email inviting them to view the file summary on Thread, and any documents you have chosen to share with them. 

Note: The external user must have a valid Microsoft account. 

  1. 1. Click on the Files tab in the left pane. 

  1. 2. Search for a file by using the search bar provided.  

 

  1. 3. Click on the file name.  

  1. 4. Under the File Details tab, click Summary. 

 

  1. 5. Under the file’s summary, click Share. 

 

  1. 6. A pop-up window will open. Enter the email address you want to share the file summary with into the Recipients field. If you want to share file documents, toggle Yes and select the documents you want to share. 

 

  1. 7. Click Share. 

 

The recipient will receive an email inviting them to view the file on Thread. 

Note: The recipient must have a valid Microsoft business account to view the file. 

If you no longer want to share a file with an external user, you can stop sharing from the file Permissions tab.

How to view the shared file as external user

1. An external user will receive 2 emails from Thread. First email will ask to accept invitation:



The user needs to click Accept.

 

Which brings them to Thread website.

2. The second email has the link to the file. (check your Junk folder if it doesn’t show in your inbox). Click Open in Thread.




3. A page will open with the file details in Thread. If you have shared the file documents with the external user as well, they will be able to see those in the Shared Documents tab.


    • Related Articles

    • File Summary Page

      Once you have created a file, you can edit it at any time. You can change the status, add documents, add custom fields, answer file questions, add contacts, include key dates, log time, and much more. 1. Click Files in the left pane. 2. Select the ...
    • File Permissions

      The File Permissions section of Thread allows you to control which users in your organisation can read, view, edit, and delete files and documents that you have created. Permissions can be managed in the Role Permissions section of Admin Settings ...
    • File Stages - Admin

      The File Stages setting on Thread allows you to add particular stages that can be used across files, documents, and in templates. By creating and using file stages, you can easily manage and view the progress of a case. Creating File Stages File ...
    • File Category - Admin

      All files created on Thread must have a category assigned to them. File categories dictate which file stages, key dates, contact types, and custom fields, can be used with the file. You can also add default templates to a file category, which will ...
    • Extracting and sharing all file documents

      In the matter, click on the ellipsis ‘…’ on the right-hand side of the screen. Click ‘Download All Activities’ A .zip file containing all of the documents from the matter will be sent to your email address. The .zip file can then be transferred via ...