Client Connect - Overview

Client Connect - Overview

Client Connect allows your clients and partners to stay informed and exchange documents on your matters from anywhere, at any time.  



Once you provide portal access to an external contact, they will receive an email inviting them to access the document(s) you have chosen to share with them.  

When your contact accesses the portal, they can view the document(s) shared and even download - should you choose to provide download access.  

The Access section will show who has been provided access to documents, whether they can download the shared documents and how many documents were shared with this contact.

The Sharing section includes a search option for ease of locating any documents which have been shared with a contact and identifying which documents have been shared with which contacts. 

Once a contact has Uploaded a document, the file owner will be notified, and you can choose any additional or alternative users you wish to receive Notifications.  

NotesAll sections must be saved using the Save functionality as no changes will be saved automatically.
 


    • Related Articles

    • Client Connect - Sharing Documents with Customers

      With Client Connect, Thread users can now share matter documents with their customers and allow customers to upload any documents directly to a matter. Sharing Documents with Customers 1. Go to Client Connect within the matter. 2. Under the Sharing ...
    • Import documents from OneDrive folder

      If you have documents within your OneDrive that you wish to add to a file, you can easily do this by using the Import -> From OneDrive. Once you click this, a pop-up window will open with your OneDrive folders, where you can locate the documents you ...
    • Viewing Documents Uploaded by Customer via Client Connect

      When a customer uploads a document to the portal, it will appear within the Documents tab under Client Connect section, and also within the Activities page under File Documents section. To view the uploaded document(s) from the customer: 1. Click on ...
    • Client Connect – Giving Access to Customers

      You can choose any of the file contacts to give them access to the matter within the customer portal. Customers will be sent an email with a link to the portal where they can view the details of the matter you have given them access to, as well as ...
    • General Documents

      Distinct from templates, the General Document tab on Thread is where frequently used documents such as ‘terms of service,’ blank forms, or ‘directions to our office’ should be stored. Documents that are added to the General Documents tab cannot be ...