The conflict check setting on Thread allows users to check for any existing conflicts when adding a new matter or contact to Thread. If you have these settings turned on and try to add a new matter or contact, you will receive a prompt from Thread asking whether to perform a conflict check for existing matters or matter codes, or contact names, surnames, and company names.
Conflict check settings can be switched on or off in Settings.
1. Click Settings at the bottom left pane of Thread.
2. Under the System tab, in the drop-down menu click Conflict Check.
3. Select whether to perform conflict check for matters or contacts and click Edit in the top grey pane.
4. A pop-up window will appear. Toggle Yes to turn on conflict check settings.
5. Click Save.