Receive New Email Notifications on Matters

Receive New Email Notifications on Matters

Users automatically receive notifications for new emails on a matter when they a) create a matter on Thread, b) are a matter owner, or c) have sent an email from the matter.  

When you receive a reply to an email sent from a matter, this email will come directly to the matter inbox, ensuring you won't miss any correspondence, and you will be notified on your dashboard of any new emails on matters 

Each matter has a Settings tab where you can manage the matter's Email notifications, Permissions and view Audit logs.  

You can choose whether you wish to be notified of new emails by toggling Yes or No on Receive new Email Notifications 

 

1. Click Matters in the left pane. 

2. Using the global search or search bar provided in the Matters tab, locate the matter on which you want to receive/not receive email notifications.  

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3. Select the matter name.  

4. Click the Settings tab of the matter. 

5. Toggle Yes to Receive New Email Notifications or No if you do not want to receive email notifications related to this matter  

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6. Click Save 


NotesIf you choose Yes, you will also receive an email notifying you of any new emails on the matter. 

InfoTo enable/disable email notifications for all matters across the company, your company admin users can turn them on/off by going to Settings -> General -> Commons -> Notifications for New Emails. 

IdeaSee also Matter Settings 

 

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